Frequently Asked Questions

Everything you need to know about shopping at Moomin

What are your shipping rates and delivery times?

We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all original packaging. Please contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I ensure I'm buying authentic Moomin products?

All items sold directly on our official website are 100% authentic and licensed. Each product undergoes strict quality control to ensure it meets our brand standards.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.